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Some of the most frequently asked questions regarding ordering from Jamroc are mentioned here.  

If you cannot find an answer to your question, please contact us using the form on the left, and we will respond as soon as possible.

No. You are welcome to order from Jamroc as a guest or as an account holder.

We accept a variety of payment methods. You can order using major credit cards such as Visa, Mastercard and American Express. We also accept payments via Paypal and by direct deposit to our bank account. In the case of payment by direct deposit, your order will not be dispatched until the cleared funds have arrived in our bank account.

Yes. You are welcome to use a Jamroc Gift Card as a payment method. Simply enter the Gift Card number at checkout and click the “Apply Gift Card” button. The amount of credit on the Gift Card will then be automatically deducted from your order total.

If you are interested in purchasing a Gift Card for a friend or family member, you can do so here. If you have any difficulty redeeming a Gift Card then please contact us and we will assist.

Yes. At Jamroc customer security is our highest priority and any data submitted to us will be securely encrypted with the strongest available algorithms. The SSL certificate used by Jamroc carries a $15,000 warranty to further protect customer purchases.

No, but if you click the Join Waitlist button and then enter your email address we will notify you by email when that product is back in stock.

Yes. Once your order has been dispatched by us, you will be sent an invoice with your Order Completed email.

Please refer to our Returns Policy, which is located at Section 6 of our Return Policy.