Purchases from Australia have 5 days to return items with proof of purchase. 

At Jamroc Connections, we are committed to customer satisfaction. 

If you receive an order from us which contains a product that is either damaged or past its expiry date, we will replace it. If we do not have that product in stock, we will issue you with store credit in the amount of the total purchase price of that item, including shipping. 

If you received a product that you did not order and were charged for then we will issue you with a refund and will arrange for the product to be returned to us at our expense. 

In order for an item to be returned, a damaged product must be in an unusable condition. In the case the sauce bottle, it must be cracked, broken, or punctured. Minor cosmetic damage is not a valid reason for returning a product.  

If a damaged product is not in a condition to be returned, we will require photographic evidence of the product’s damage, as well as proof of purchase. 

For a product return to be accepted, you must notify us by email within five (5) days from the date your order was received by you. We cannot accept any returns after this five day period has elapsed. 

We can exchange them for another item the same as ordered or an item to the same value as the returned item.  

We will refuse returns of items where it’s obvious that the above conditions have not been met. 

Please notify us via email at jconnect@jamroc.com.au with your return request and details of the replacement product you require. If the item is in a state where it can be posted back, you will be given delivery details to post back the item/s (at your cost). Jamroc Connection will, on receipt of the returned item/s, send out replacement item (at our cost).

Exchanges are not accepted for sale items. 

Please note that we are unable to offer refunds for Jamroc Connections Gift Cards. Our Gift Cards must be used to purchase products from us and cannot under any circumstances be redeemed for cash. Gift Cards are valid for twelve (12) months from the date of issue and after this time are of no value and cannot be used to purchase products from us. 

Please be mindful - our staff work 9am till 5pm Monday to Friday.